Privacy Policy

Please read the following guidelines for our data collection, usage and disclosure practices.

1. Introduction

1.1 Cloud Tuition, ABN 86810955784, (“we”, “us”, or “our”) respects the right to privacy and is committed to safeguarding the privacy of our customers, tutors and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy ("Privacy Policy" or "Policy") sets out how we collect and treat your personal information.

1.2 Personal information ("Personal Information") is information or opinions that we hold which is identifiable of an individual or about an individual, whether recorded in a material form or not.

2. Your Personal Information

2.1 We collect Personal Information about the following individuals (“Individual”, “Individuals”, “you”, “your”) such as:

Our existing students, potential students and their parents, legal guardians
Our existing tutors/contractors and potential tutors/contractors
Any other person who interacts with or contacts Cloud Tuition

2.2 Cloud Tuition will, from time to time, receive and store Personal Information that you enter onto our website, provided to us directly or given to us in other forms.

2.3 You may provide basic information to enable us to send information, provide updates and process your product or service. This may include but is not limited to the following:

Your full name
Contact phone number
Billing address
Email address
Gender
School affiliation
Geographical location (postcode, time zone)
Family relationship to the student (parent, legal guardian)
Academic records or details (report cards, teacher feedback, reports)
Payment details such as credit card information or bank account details
Personal responses to surveys/forms
Identification information (Driver’s license details, teacher accreditation number, Australian Business Number (ABN), Working with Children Check, working rights verification documents, working qualifications)
Information from or in connection with your resume or job application if you apply for a position with us related but not limited to your professional training, accreditations, qualifications
Photographs, screenshots of lessons or lesson work, video interviews, call recordings, session recordings and/or images of you from camera footage during an online tutoring lesson or a video interview

2.4 We may collect additional information, including but not limited to, your feedback, your personal or business affairs, your content or email preference, your response to surveys and/or promotions or your interactions and communications with our team.

2.5 We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.

3. How We Collect Personal Information

3.1 Cloud Tuition collects Personal Information from you in a variety of ways, including by not limited to when you:

Interact with us online, over the phone or in person
Visit our website and fill in a form
Receive services from us
Submit a job application to us
Request information about us, our products or our services
Provide written or verbal feedback to us
Attend an online tutoring lesson, submit work or correspond in regard to your lessons
When we are required or authorised by law to do so

3.2 We may receive Personal Information from third parties in the event where it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so. In such cases, we will protect the information we collect as set out in this Privacy Policy. These third party sources include but are not limited to:

Your nominated contacts or representatives
Publicly available sources of information
Related entities, companies and business of Cloud Tuition

3.3 We may at times be required by law to collect your Personal Information

3.4 We may not provide you with a separate notice about privacy each time we engage with you in the event where we engage with you several times over a short period of time.

3.5 If the Personal Information we collect includes sensitive information, including health information and biometric information, we will ask for your consent to collect sensitive information, unless the law allows us to collect it without your consent.

3.6 Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect Personal Information directly from the relevant individual where reasonable and practicable.

3.7 In most cases, if you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, or if we do not or are unable to collect the Personal Information we require, we may not be able to provide you with the requested information, products or services, or continue conducting our relationship with you.

4. Information Collected Via Our Website

Analytics

4.1 When you visit our website www.cloudtuition.com.au and www.cloudtuition.com and any of its subpages (collectively “Website”), we may collect certain information including but not limited to the device you are using, browser type, operating system and where you accessed our Website from. This information is used in an aggregated manner to analyse how people use our Website such that we can improve our service.

4.2 We may use various technological methods from time to time to track the traffic and visiting patterns of individuals accessing our Website.

Cookies
4.3 We may from time to time use cookies on our Website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third-party Sites
4.4 Our Website may from time to time have links to other websites not owned or controlled by us (e.g. social media links). These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Cloud Tuition is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

5. Use of Your Personal Information

5.1 We may collect, hold and use your Personal Information to:

Manage and operate our business efficiently
Market our products and services
Identify and communicate with you
Allow us to provide you with information you request about our products or services
Recommend you a product or service
Match a student with a suitable tutor
Allow tutors to contact you relating to any services they are providing through Cloud Tuition
Contact you with reminders about your upcoming services via phone, SMS or email
Develop a personalised learning plan for a student
Provide you with access to our online platform and your online lessons
Collect, manage and process payments for our products and services
Provide you with information, updates and our services
Personalise and customise your experience on our Website
Conduct research for the purposes of improving existing products/services or to create new products/services
To process any job application submitted by you
To response to any queries or complaints you may have
To investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information, or
To comply with our statutory and legal obligations.

5.2 Cloud Tuition may also use Personal Information collected from you for marketing and advertising purposes. In such case, we will contact you before your Personal Information is used with a written request. Cloud Tuition may contact you with this request by a variety of measures including, but not limited to telephone, email, SMS or mail. In such case, you reserve the right to decline the use of your Personal Information to be disclosed for marketing and advertising purposes. However, if you choose to approve the use of your Personal Information for advertising or marketing purposes, you reserve the right any time to request the removal of your Personal Information for these purposes at any time in the future upon your written request.

5.3 You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

6. Disclosing Your Personal Information

6.1 We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal Information is only supplied to a third party when it is required for the security or delivery of our services.

6.2 You consent to us using your Personal Information for sending you information and promotions about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, telemarketing, email, SMS and MMS messages.

6.3 We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

6.4 We may also use your Personal Information to protect the copyright, trademarks, legal rights, property or safety of Cloud Tuition, our Website, customers or third parties.

6.5 Personal Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

6.6 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

6.7 By providing us with Personal Information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this Policy regarding handling your Personal Information.

6.8 We may disclose, transfer, store, process or use some of your Personal Information by third party service providers outside of Australia in the case where:

Our offices or related entities are overseas
Certain activities are outsourced overseas
Our services, products, transactions or information have an overseas connection
Our computer systems are located overseas

6.9 You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy.

6.10 Cloud Tuition may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy. If this is the case, we will make it known to you at the time we collect or use your Personal Information.

7. Storage & Security of Personal Information

7.1 Cloud Tuition is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

7.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access To Your Personal Information

8.1 You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@cloudtuition.com.au.

8.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. This may include but is not limited to legal or administrative reasons to deny access to your Personal Information. If we refuse your access, we will provide you with reasons for the refusal where we are required by law to give those reasons.

9. Complaints About Privacy

If you have any questions or complaints about our Privacy Policy, wish to update, remove or access your Personal Information or opt out of any marketing/advertising initiatives, please provide a written query via the details provided below and we will respond shortly and notify you of the outcome of our investigation upon receiving your query:

Email: admin@cloudtuition.com.au
Address: PO Box 1950 Sunnybank Hills, Queensland, 4109, Australia and provide relevant and detailed information in your complaint.

10. Updates & Changes to our Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Website. We will aim to provide you with reasonable notice if such changes do take place. However, we may not always be able to guarantee this notice depending on circumstances and therefore encourage you to check back from time to time to review any updates to our Privacy Policy.